Welcome

WELCOME TO THE MODBED WEB PAGE.  CLICK THE LINKS ABOVE TO BROWSE ALL THE PRODUCTS OFFERED.  MOST ITEMS HAVE PICTURE(S) AND EVEN SOME SHORT VIDEOS. 
 
HERE YOU CAN FIND A LOT OF INFORMATION ABOUT MODBED DISTRIBUTOR INC. AND CONTACT US BY EMAIL OR PHONE FOR SPECIFIC QUESTIONS.  
 
MODBED IS A SMALL COOPERATION IN THE PHILIPPINES.  WE HAVE A SMALL TEAM OF HIGHLY TRAINED EMPLOYEES TO BEST SERVE OUR CUSTOMER NEEDS.  
 
MODBED STARTED IMPORTING MATTRESSES, ADJUSTABLE BASES, AND LINENS INTO THE PHILIPPINES FOR RETAIL SALES IN 2015.  OUR PRIMARY GOAL WAS TO PROVIDE A CUSTOMER WITH A RETAIL LOCATION TO SEE, TOUCH, AND FEEL OUR PRODUCT(S) BEFORE DECIDING TO PURCHASE.  WE HAVE ADDED KITCHEN GOODS TO OUR INVENTORY.  OUR GOAL IS TO PROVIDE CUSTOMERS WITH QUALITY AND UNIQUE ITEMS TO ENHANCE LIFE.  
 
TODAY, THE SAFETY OF OUR CUSTOMERS AND STAFF IS MOST IMPORTANT AND BESIDES KEEPING RETAIL SPACES CLEAN WE ARE OFFERING OUR PRODUCTS FOR PURCHASE ON-LINE.  
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Customer Service

Modbed Distributor Inc believes in customer service.  All of our staff have been trained and receive on-going training to best provide customer service to our customers.  Our goal is to develop trust with our customers.

• Customers will be kept up to date with their purchase needs
• Customers will be kept up to date with their shipping status 
• Customers will be kept up to date with any warranty or other concerns

Our goal is to  provide customers with the information (so ask as many questions as you like) so you, the customer, can make an informed decision about your purchase.  

Sizes

Mattresses and Adjustable Mattress bases are in US sizes (Inch). 
Twin L 38x80
Full 54x75
Full L 54x80
Queen 60x80
Split Queen 30x80
King 76x80
Split King (Two Full bases) 76x80
 
Sheets and bedding offered by Modbed Distributor Inc are designed for US Standard sizes.  
 
Our kitchen goods with sizes are listed on each page when this information is available or applicable.  

Credit Card Payments

Modbed Distributor Inc recognizes there may be concerns with making secure payments.  

• Modbed Credit Card Terminal in store is provided by BDO bank and all employees must attend bank sponsored training in the use of this terminal
• Modbed On-Line store uses PayPal for mobile purchases from our web page.  This allows you to use your credit card or bank card security one time, or by setting up an account with PayPal for other purchases. 
• Modbed Distributor Inc has a mobile PayPal terminal linked to a mobile which can be used upon customer request
• Modbed will provide bank information when requested for making direct deposit into our account as your payment.  A photograph of the deposit slip will be requested.
• Modbed will accept cash payments for products; however, this is discouraged outside a retail space.
• Generally, checks are not accepted; however, check clearance is required prior to delivery of goods

BDO and PayPal services do not allow for the storage of any customer credit card information in any way and you are encouraged to be present at the time Modbed processes your payment to ensure there is no accidental misuse. 
 
If you suspect misuse or fraud on your account, contact your bank immediately. 

For additional details about accepted payment methods see the Modbed Payment Policy.  Payments are also covered in our privacy policy.  

Modbed uses BDO for our in store credit card terminal.  If there is an issue with your charge please contact us, but you may also contact the BDO Merchant Hotline:
Metro Manila:  02-8702-6900 or 02-7909-6900
Outside: 1-800-10-702-6900 or 1-800-8-9096900
by email:  [email protected]

Shipping

Modbed has different shipping options based on the goods purchased and customer preference. If you are unsure about your shipping needs, please contact us so we can best direct you.​

• Modbed Delivery (metro manila area) minimum purchase requirements 
• 3rd party delivery (item packaged and delivered by a 3rd party for shipping)

Shipping may be included with your purchase (a minimum required). 
 
If you are being charged for shipping you will be quoted the price prior to the shipping for customer approval.
 
Some items may require set up at the time of delivery.  Presently this service is offered in Metro Manila free.  There may be a charge for this service outside this region.  

International Shipping (OUTSIDE THE PHILIPPINES) - A shipping quote will be provided before sale is finalized and there will be a service fee in addition to the shipping charges.  Modbed operates in the Philippines and discourages shipping outside the Philippines for various reasons. 

In store pickup

Modbed offers “In Store Pick-Up” for items purchased from our web page.  Just place your order and pick it the item(s) from our showroom at Estancia Mall, Modbed Home, Level 2 Space 203A, 1605 Meralco Ave, Pasig, Metro Manila Philippines.

• First choose your desired product(s) and add it to the cart.
• Fill up the form with your contact details with a best number to reach you. 
• Then you will be directed to the schedule tab where you can select the preferred date for the pickup. 
• Ready orders may be picked up during store hours.

You will get updates, by phone, text, or email on when your order will be ready for pick up.

If you need further assistance please feel free to contact us at +622.8371.0723

Warranty

As the sole and exclusive distributor of all the products imported and sold by Modbed Distributor Inc we have secured, and whenever offered by the manufacture, the warranty.  If you believe you have a warranty related concern, please contact us immediately so we can have our team evaluate and resolve the concern.  
 
If the item(s) you purchased are covered with a warranty Modbed Distributor Inc is the authorized warranty evaluation and servicing provider.  In most cases we will make an appointment to visit your home to evaluate your warranty concern.  In most cases warranty serving can be made in your home and within a few minutes; however, if the item needs to be replaced a follow up appointment will be arranged.  

Please have some pictures of the product you are having possible warranty or service needed issues with.  These pictures should be an overall picture of the item, pictures clear to read of any serial number(s), product tags (such as a mattress tag or tags), and pictures that describe visually what the issue is.  We ask you complete the form or send us an email so we have a record and ensure a solution identified.  

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Return and exchange

For health reasons we are not permitted to accept returns.  However, exceptions may be made with reason under the following conditions: 

• Return must be within 7 days of purchase with the receipt.
• Unused and with the original packaging. 

*Note that there will be a 20% restock fee for all return. 
Additional question or further assistance please feel free to contact us at +632.8371.0723

If you receive a damaged or wrong item and have an exchange request, please contact us by phone for the return procedure. 
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Your exchange must be within 5 days of receipt of good to your delivery location.  You will need to return the damaged item before a replacement is sent.  Please contact us at +622.8371.0723.

special request

If you have a special request, please contact us and we will determine if our supplier can provide your request(s). 

Be specific to help us determine your needs:

• Size(s)
• Color(s)
• Pattern(s)
• Design(s)​

Please note there may be:

• Minimum order requirement 
• Delivery time and factory lead times will apply 
• You will be updated during your order process 
• You will be required to make at least a  30% down payment on special request orders with the remaining balance due on delivery

Bulk and hospitality

Modbed Distributor Inc recognized there are times when business to business transactions are mutually beneficial.  We have special and aggressive programs for hospitality and business to business transactions.  If your interested in a quote on one or more products, please send us an email or contact us by phone. 
 
Please note a free estimate will be confidential and private and may change depending on currency and shipping rates globally. 
 
A deposit will be necessary to secure the order with the supplier/factory building the order. 
 
Production and Delivery times will be estimated at the time of the estimate and are likely to change until the factory accepts the order. 
 
Please send us a secure email via our web page (under contact) to start the process.  Or directly at [email protected]
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retail partnership & where to find Modbed

Customers you can find us at any of the businesses listed.
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If you are a retail business looking to add items or collections from Modbed in your store, please contact us for the terms and conditions.  

Modbed Distributor Inc currently has retail partnerships with:

• Rustan’s Department Store (Home, Kitchen, Bath)
• All Home Stores 
• SM Makati 
• Modbed Home, Estancia Mall, 2nd Floor

​Let's add your business here!

ergomotion trobleshooting

This page is designed as a guide to assist you with your Ergomotion Adjustable base that may have suddenly stopped working.  Although the Ergomotion base has electronic parts and they do fail sometimes, more times it is one or more of these following issues which can be fixed by you without much effort.  Calling staff for assistance, this is part of our customer service, but we will direct you to the following steps:

1. Does your remote have fresh batteries?  Factory batteries are unlikely to last longer than 2 or 3 months.  
2. Is the bed plugged into a surge protector that is plugged into the wall and is the surge protector turned on?  Is this wall plug on a switch? or is there power to the wall plug?
3. If you are able to see it, is there a light on near the center of the bed base (sometimes you can lift the head or food (without a mattress) and look under to see the light. This light should be green.
4. Are there any other wires that have been unplugged and are hanging down?
5. Is there anything under the bed causing the bed motor functions to stop working?
6. Unplug the bed for 1 Minute and try again (if one minute does not reset the baser leave base unplugged for 1 hour).
7. Has your remote been reset or reprogram 

 
This is a basic step by step way to fix most issues with your adjustable bed base by Ergomotion.  If you still have issues, please complete the Warranty or Need help page and submit.  You may call us too (we ask you complete the form so the owners have been notified of your issue and we can track the progress).   We recommend if you remember you contact your sales agent for assistance.  All of our sales staff are trained in troubleshooting and service of the Ergomotion bases.  
 
Our staff can help you with each step and be a guide for you to trouble check your base.  

*Modbed charges for service calls that are outside warranty services.  

If there is no change and or the base is still not functioning we will schedule a service call for you.

Privacy policy - customer data

Privacy Policy – Customer Data
Many of the items sold by Modbed Distributor Inc are covered by a warranty.  A working agreement with our suppliers ensures your warranty is covered even if Modbed were to unexpectedly close.  Customer data (Name, Address, Phone, & Email) is never sold and only retained to ensure warranty information is tracked and credited to the correct customer.  Because of this you do not need a receipt to request a warranty or service from Modbed.
 
Payment methods are only retained in compliance with local Philippine laws and destroyed as required.  Modbed does not collect customer credit card numbers and they are not stored in our point of sale system or receipt books.
 
Modbed does not retain any credit card data in full or part and orders and purchases cannot be searched for by credit card data.  Credit card receipts print blocked credit card numbers.
 
Modbed does not sell customer data to anyone and requests for customer data is never shared with anyone. Customer data is stored in our point-of-sale system, and it is password protected.  Passwords are randomly changed.  
 
Modbed employees are bound by a strict non-disclosure agreement.
 
Purchases made on-line from this web page, Lazada, Shopee, after a quote from StoreHub, at Modbed Home are covered by the limited return policy as required by Philippine law.  Each item may have a unique policy, Please ask your sales agent.  These services may retain some of your data to ensure purchase tracking and history and are secured with your passcode into that system via your account.
 
On-line purchases will be verified before the transaction is finalized, every time, to ensure there is no fraud or customer purchase errors.  Payment are returned for unverified transactions. Our on-line credit card processing is by PayPal and you should be aware limited data is collected by PayPal in efforts to secure your transaction and provide payment protections (this may happen even if you choose to not buy the payment protection program).
 
In summary:  We collect your Name, Address, Phone, Email so we can track warranty, delivery, setup, and servicing of items purchased from Modbed. We Keep this data on our POS System and it is password protected.  We never sell your information to any 3rd party.  When your item is covered by a warranty the warranty card is transmitted to the supplier for product registration.  

Please contact us if there is an issue related to this subject.  

Modbed Payment Policy

Modbed Payment Policy
Check
Our check policy is very strict due to past fraud and theft by check.  Customers who wish to pay by check WILL FOLLOW THIS PROCEEDURE.

1. No product will be released (including anything that might be considered promotional) until the check has cleared the bank (Usually 1-3 business days after deposit).
   1. The customer will be notified when the check has cleared.  
2. Customers must provide a Valid Photograph Government Identification Card (License, Passport, or similar) and the information must match what is on the check.  Matching information must contain: NAME and ADDRESS
3. Modbed will photograph the check and ID Card when the check is issued as payment.
4. Customer must provide a valid email and phone.
5. Returning customers and business-related accounts may have this policy waived by Modbed Ownership.  
6. Manager Check or Bank Drafted Check must be verified, and funds clear before product is released. 

 
Bank Deposit

1. Customer will be provided the banking details for deposit.
2. A copy of the deposit slip must be provided when the sale is finalized.  Method of payment on the deposit slip must indicate when the funds are available according to the bank.
3. A verification of the funds must be done before any product will be released (including anything that might be promotional).

 
Cash

1. Customers are welcome to pay cash for purchases; However, cash payments are discouraged (especially larger purchases).  Cash is never stored in the retail store.

 
Credit Card

1. Credit card payments will be transacted within view of the customer and under current banking rules.  A valid identification must be provided with the credit card and the name must match. 

 
COD

1. COD Deliveries/Payments at not permitted unless and only with prior authorization from Modbed Ownership.  COD orders will not be loaded or transported without prior approval from the Modbed Ownership.  

 
G-Cash or Digital Currency

1. Digital payments are accepted and must be verified.

 
On-Line Payments

1. Payments made via Lazada, Shopee, PayPal, and Modbed.com have verified internal secure payment methods; however, in efforts to prevent misused or fraudulent card use ALL ON-LINE PURCHASES WILL BE VERIFIED WITH THE CUSTOMER.  UNVERIFIED ON-LINE TRANSACTIONS WILL BE REFUNDED.
2. Customers will be contacted based on the details provided and must be able to provide a transaction number, purchase amount, details of items ordered, and verify the ship to address (or pickup requested details).  

 
Retail Partner Payments

1. Modbed recognize payments made by customers at retail partners will be accepted based on that retail locations policy.  COD payments from retail partners will require additional verification from Retail Partner Manager(s) and Modbed Staff, prior to Modbed processing that COD Order. 

Policy Updated 01-2024

Care and Cleaning 

Care and washing of items sold by Modbed Distributor Inc
Bedding:  Bedding should be washed prior to use and as necessary.  Be sure you use mild laundry soap and we recommend 20c to cold water only.
 
Mattress and Pillow Protectors:  Mattress and Pillow Protectors are designed to be a protective barrier between your mattress or pillow investment and our everyday environments.  Protectors should only be washed when it is absolutely necessary.  Over washing protectors may cause failures.  
 
Mattress:  Your mattress cover should not be washed, even if it can be removed.  Spot clean or hand wash soiled area only.  Covers may shrink and will not fit the mattress again.  
 
Pillows:  Most pillows are a single piece and do not come apart.  They cannot be washed without causing damage to the feel and or shape of the pillow.  Pillows with foam will likely never dry again.  
 
Furniture and adjustable bases:  Dusting and spot cleaning with fabric, wood, or all-purpose cleaner is acceptable.  Cleaning agent should be used sparingly and tested prior to major use for stains, texture changes, or discoloration. 
 
Kitchen and Bath Accessories: Plastic, silicon, nylon, bamboo, stone, and synthetic molds may be washed and dried with a soft cloth as necessary.  Some items are dishwasher safe.  Wood or Bamboo items should be washed and dried by hand - food grade oil to keep them fresh.  
 
Tumble dryers:  we do not recommend tumble drying of linens, but they may be quickly tumbled to soften and release wrinkles.  Overheated drying may cause shrinking of some fabrics. 
 
In some cases, the washing some items may void warranty.  
You should also check retail packaging and law tags for additional cleaning suggestions. 
 
When in doubt please note Modbed Staff is available to answer questions.  Simply call or send us an email.