Welcome

WELCOME TO THE MODBED WEB PAGE.  CLICK THE LINKS ABOVE TO BROWSE ALL THE PRODUCTS OFFERED.  MOST ITEMS HAVE PICTURE(S) AND EVEN SOME SHORT VIDEOS. 
 
HERE YOU CAN FIND A LOT OF INFORMATION ABOUT MODBED DISTRIBUTOR INC. AND CONTACT US BY EMAIL OR PHONE FOR SPECIFIC QUESTIONS.  
 
MODBED IS A SMALL COOPERATION IN THE PHILIPPINES.  WE HAVE A SMALL TEAM OF HIGHLY TRAINED EMPLOYEES TO BEST SERVE OUR CUSTOMER NEEDS.  
 
MODBED STARTED IMPORTING MATTRESSES, ADJUSTABLE BASES, AND LINENS INTO THE PHILIPPINES FOR RETAIL SALES IN 2015.  OUR PRIMARY GOAL WAS TO PROVIDE A CUSTOMER WITH A RETAIL LOCATION TO SEE, TOUCH, AND FEEL OUR PRODUCT(S) BEFORE DECIDING TO PURCHASE.  WE HAVE ADDED KITCHEN GOODS TO OUR INVENTORY.  OUR GOAL IS TO PROVIDE CUSTOMERS WITH QUALITY AND UNIQUE ITEMS TO ENHANCE LIFE.  
 
TODAY, THE SAFETY OF OUR CUSTOMERS AND STAFF IS MOST IMPORTANT AND BESIDES KEEPING RETAIL SPACES CLEAN WE ARE OFFERING OUR PRODUCTS FOR PURCHASE ON-LINE.  
​

Customer Service

Modbed Distributor Inc believes in customer service.  All of our staff have been trained and receive on-going training to best provide customer service to our customers.  Our goal is to develop trust with our customers.

• Customers will be kept up to date with their purchase needs
• Customers will be kept up to date with their shipping status 
• Customers will be kept up to date with any warranty or other concerns

Our goal is to  provide customers with the information (so ask as many questions as you like) so you, the customer, can make an informed decision about your purchase.  

Sizes

Mattresses and Adjustable Mattress bases are in US sizes (Inch). 
Twin L 38x80
Full 54x75
Full L 54x80
Queen 60x80
Split Queen 30x80
King 76x80
Split King (Two Full bases) 76x80
 
Sheets and bedding offered by Modbed Distributor Inc are designed for US Standard sizes.  
 
Our kitchen goods with sizes are listed on each page when this information is available or applicable.  

Payments

Modbed Distributor Inc recognizes there may be concerns with making secure payments.  

• Modbed Credit Card Terminal in store is provided by BDO bank and all employees must attend bank sponsored training in the use of this terminal
• Modbed On-Line store uses PayPal for mobile purchases from our web page.  This allows you to use your credit card or bank card security one time, or by setting up an account with PayPal for other purchases. 
• Modbed Distributor Inc has a mobile PayPal terminal linked to a mobile which can be used upon customer request
• Modbed will provide bank information when requested for making direct deposit into our account as your payment.  A photograph of the deposit slip will be requested.
• Modbed will accept cash payments for products; however, this is discouraged outside a retail space.
• Generally, checks are not accepted; however, check clearance is required prior to delivery of goods

BDO and PayPal services do not allow for the storage of any customer credit card information in any way and you are encouraged to be present at the time Modbed processes your payment to ensure there is no accidental misuse. 
 
If you suspect misuse or fraud on your account, contact your bank immediately. 

Shipping

Modbed has different shipping options based on the goods purchased and customer preference. If you are unsure about your shipping needs, please contact us so we can best direct you.​

• Modbed Delivery (metro manila area) minimum purchase requirements 
• 3rd party delivery (item packaged and delivered by a 3rd party for shipping)

Shipping may be included with your purchase (a minimum required). 
 
If you are being charged for shipping you will be quoted the price prior to the shipping for customer approval.
 
Some items may require set up at the time of delivery.  Presently this service is offered in Metro Manila free.  There may be a charge for this service outside this region.  

In store pickup

Modbed offers “In Store Pick-Up” for items purchased from our web page.  Just place your order and pick it the item(s) from our showroom at Mc Home Depot, 8th Ave and 32nd St, BGC, Taguig (adjacent to SNR).

• First choose your desired product(s) and add it to the cart.
  
• Fill up the form with your contact details with a best number to reach you. 
  
• Then you will be directed to the schedule tab where you can select the preferred date for the pickup. 
  
• Ready orders may be picked up during store hours.

You will get updates, by phone, text, or email on when your order will be ready for pick up.

If you need further assistance please feel free to contact us at +622.8371.0723

Warranty

As the sole and exclusive distributor of all the products imported and sold by Modbed Distributor Inc we have secured, and whenever offered by the manufacture, the warranty.  If you believe you have a warranty related concern, please contact us immediately so we can have our team evaluate and resolve the concern.  
 
If the item(s) you purchased are covered with a warranty Modbed Distributor Inc is the authorized warranty evaluation and servicing provider.  In most cases we will make an appointment to visit your home to evaluate your warranty concern.  In most cases warranty serving can be made in your home and within a few minutes; however, if the item needs to be replaced a follow up appointment will be arranged.  

Please have some pictures of the product you are having possible warranty or service needed issues with.  These pictures should be an overall picture of the item, pictures clear to read of any serial number(s), product tags (such as a mattress tag or tags), and pictures that describe visually what the issue is.  We ask you complete the form or send us an email so we have a record and ensure a solution identified.  

​

Return and exchange

For health reasons we are not permitted to accept returns.  However, exceptions may be made with reason under the following conditions: 

• Return must be within 7 days of purchase with the receipt.
• Unused and with the original packaging. 

*Note that there will be a 20% restock fee for all return. 
Additional question or further assistance please feel free to contact us at +632.8371.0723

If you recieve a damaged or wrong item and have an exchange request, please contact us by phone for the return procedure. 
Your exchange must be within 5 days of receipt of good to your delivery location.  You will need to return the damaged item before a replacement is sent.  Please contact us at +622.8371.0723.

special request

If you have a special request, please contact us and we will determine if our supplier can provide your request(s). 

Be specific to help us determine your needs:

• Size(s)
  
• Color(s)
  
• Pattern(s)
  
• Design(s)​
  

Please note there will be:

• Minimum order requirement 
  
• Delivery time and factory lead times will apply 
  
• You will be updated during your order process 
  
• You will be required to make a 30% down payment on special request orders with the remaining balance due on delivery
  

Bulk and hospitality

Business customers or Hospitality customers may purchase items in bulk for a wholesale price.  Although you may purchase via the modbed.com web page you are encouraged to contact a sales representative to assist you with your order in real time.

retail partnership

If you are a retail business looking to add items or collections from modbed in your store, please contact us for the terms and conditions.  

Modbed Distributor Inc currently has retail partnerships with:

• Rustan’s Department Store
  
• All Home Stores 
  

​Let's add your business here!

ergomotion trobleshooting

This page is designed as a guide to assist you with your Ergomotion Adjustable base that may have suddenly stopped working.  Although the Ergomotion base has electronic parts and they do fail sometimes, more times it is one or more of these following issues which can be fixed by you without much effort.  Calling staff for assistance, this is part of our customer service, but we will direct you to the following steps:

1. Does your remote have fresh batteries?  Factory batteries are unlikely to last longer than 2 or 3 months.  
   
2. Is the bed plugged into a surge protector that is plugged into the wall and is the surge protector turned on?  Is this wall plug on a switch? or is there power to the wall plug?
   
3. If you are able to see it, is there a light on near the center of the bed base (sometimes you can lift the head or food (without a mattress) and look under to see the light. This light should be green.
   
4. Are there any other wires that have been unplugged and are hanging down?
   
5. Is there anything under the bed causing the bed motor functions to stop working?
   
6. Unplug the bed for 1 hour and try again 
   
7. Has your remote been reset or reprogram 
   

 
This is a basic step by step way to fix most issues with your adjustable bed base by Ergomotion.  If you still have issues, please complete the Warranty or Need help page and submit.  You may call us too (we ask you complete the form so the owners have been notified of your issue and we can track the progress).   We recommend if you remember you contact your sales agent for assistance.  All of our sales staff are trained in troubleshooting and service of the Ergomotion bases.  
 
*Modbed charges for service calls that are outside warranty services.